Price Changes

This guide explains how to manage price increases for subscriptions. Depending on whether you use custom prices or not, there are different methods to update subscription prices.

Price Changes on Plans

If you want to change the price of a subscription that does not use a custom price, you can adjust the price on under plans. The change will take effect at the next subscription renewal and will affect all customers with subscriptions that have the same condition.

Steps to Implement a Price Increase on a Plan

1. Navigate to the Plans Settings:

   • Go to the plans section in your Fenerum sidebar.
   • Select the plan you want to update the price on.

2. Change the Price:

   • Update the price for the plan terms.
   • Save your changes.

3. Impact on Subscriptions:

   • The new price will automatically apply to all subscriptions using this package.
   • The updated price takes effect on the subscription's next renewal.

Example

If a subscription renews on the 1st of March, and you change the price on a plan the 15th of February, the new price will apply starting from the 1st of March.

Price Changes on Custom Price Subscriptions

For subscriptions using custom prices, changes must be made individually for each subscription. This process requires manual adjustments, as custom pricing is unique to specific subscribers.

This guide will help you use bulk actions to adjust prices for multiple custom price subscriptions at once. Bulk actions make it easy to manage price changes efficiently across multiple subscriptions.

Important Notes

• Bulk actions are only available for subscriptions with a custom price.
• Be sure to double-check that you’ve selected the correct subscriptions before confirming the changes, as this action cannot be undone once executed.
• If you have any questions or need assistance, our support team is available to help.

FAQ

Can I automatically set an annual price increase for all subscriptions?

No, the system does not automatically apply an annual price increase. You will need to manually execute the price change each time you wish to adjust the price.

How do I know which subscriptions have a custom price?

You can filter the subscriptions by custom price using the filtering options in the Subscriptions overview page. This will display all subscriptions that have a custom price.

If I change the price of a plan, will it also affect those with a custom price?

No, When you change the price of a subscription plan, the new price automatically applies only to subscriptions that do not have a custom price. Subscriptions with a custom price are not linked to the standard plan pricing and must be updated manually or through bulk actions.

Can I revert the price change once it has been applied?

No, once the price change is confirmed and executed, it cannot be undone. Please make sure to double-check your selections and changes before confirming.

Will the price increase automatically apply to the next renewal?

If you choose the option Increase price by a percentage at renewal, the change will apply automatically at the next renewal. However, if you want the price increase to take effect immediately, select the Increase price by a percentage immediately option.