Crediting of invoices

Learn how to credit invoices and manage refunds.

Refunding invoices to payment cards

In Fenerum, it's possible to refund the invoice amount directly to the customer's payment card when the following conditions are met:

• The invoice must have a successful payment associated with it.
• You want to refund the entire transaction amount.
• The card must be active.

Refunding the amount directly to the payment card is done as follows:

1. Find the invoice to be refunded.
2. Click on "refund" in the top right corner.
3. Fenerum automatically generates a credit note and refunds all transactions to the customer's payment card.

Currently, it is not possible to refund parts of the invoice amount, so in this case, the amount must be manually refunded to the customer. See how to create a partial credit for a subscription here