Handling Underpayments in Fenerum

In Fenerum, you can manually settle underpayments on invoices. This feature allows you to remove minor discrepancies caused by rounding issues or small payment differences.

This feature can therefore be very useful if you have received an underpayment on an invoice, if there is a small difference in cents, or if it's an international payment where a fee has been deducted from the customer's payment

Prerequisites

Before you can manually settle an underpaid invoice, ensure that your organization has configured the underpayment tolerance setting under accounting settings. You can find instructions on how to set this up in this help article.

Manually settling an underpaid invoice

If an invoice has a remaining balance within the defined underpayment tolerance, you can manually settle it using the following steps:

1. Navigate to the invoice page of the underpaid invoice.
2. Click on the "Action" dropdown menu.
3. Select "Settle remaining balance".

Conditions for availability

The button will only be available if:

• The invoice balance is within the allowed underpayment tolerance.
• Your organization has configured the underpayment tolerance setting under accounting settings.
• The collection method on the invoice must be "invoice".

By manually settling the invoice, the remaining balance is cleared, ensuring accurate accounting records without unnecessary small discrepancies and open invoices.

This video shows an example of settling a small discrepancy on an invoice balance: